118 118 offer a vast range of ways for their customers to get the answers that they require. As well as calling them up, customers can text questions to 118 118, use their fantastic free online directory, and take advantage of their apps to connect in the way that is most convenient for them.
They connect millions of people to the information and services that they require. Day and night, their helpful staff are on hand to deliver valuable information to their customers as quickly and as accurately as possible.
Objectives: To interact with their social communities, to build fantastic brand awareness of their service, and to ultimately increases enquiries and customers.